Refund policy
How refunds and cancellations work for the membership.
Our promise
If Macloving isn't right for you, tell us. You can ask for a refund of a membership payment within refund window of that payment, and we'll refund it in full. This doesn't affect any rights you have under consumer law where you live, including the EU and UK right to cancel within 14 days where it applies.
How to ask
- Contact support or email support@macloving.app.
- Tell us the email address on your account and which payment you'd like refunded. Your receipts are in billing.
We reply within support reply time.
How refunds are paid
Payments are processed by Polar (polar.sh) as merchant of record. Refunds go back to your original payment method through Polar. How long they take to appear depends on your bank or card provider, usually 5 to 10 business days.
What happens after a refund
A refunded membership payment ends membership access straight away: membership apps stop unlocking membership features and receiving updates. Free apps aren't affected, and files you made with any app are never deleted.
Cancelling is different
Cancelling in billing stops the next renewal; your access continues to the end of the period you paid for. If you forgot to cancel before a renewal, ask within the refund window and we'll refund that renewal.
Payment disputes
Please contact us before disputing a charge with your bank; we can usually fix it faster. While a dispute is open, access linked to that payment may be paused, and it's removed if the payment is reversed.
Last updated: October 30, 2026.